A Hybrid Approach Based on Multi-Criteria Satisfaction Analysis (MUSA) and a Network Data Envelopment Analysis (NDEA) to Evaluate Efficiency of Customer Services in Bank Branches
نویسندگان
چکیده
منابع مشابه
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ژورنال
عنوان ژورنال: Industrial Engineering and Management Systems
سال: 2015
ISSN: 1598-7248
DOI: 10.7232/iems.2015.14.4.347